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Privacy Policy

This Privacy Policy explains how velvet-otter ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring your data is handled responsibly.

Information We Collect

Information You Provide

When you submit an enquiry form, register for a course, or contact us directly, we may collect:

  • Your name
  • Email address
  • Course preferences and enquiry details
  • Any additional information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website address
  • Device type and operating system

How We Use Your Information

We use the information collected for the following purposes:

  • To respond to your enquiries and provide requested information
  • To process course registrations and manage your participation
  • To send administrative communications about your bookings
  • To improve our website and services based on usage patterns
  • To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you submit an enquiry form, you consent to us processing your data to respond to your request
  • Contract: When you register for a course, processing is necessary to fulfil our contract with you
  • Legitimate Interest: To improve our services and website functionality
  • Legal Obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service providers who assist with our operations (under strict confidentiality agreements)
  • Legal authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months unless you request earlier deletion.

Your Rights

Under data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data in certain circumstances
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data to another provider
  • Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

velvet-otter
47 Cathedral Road
Cardiff, CF11 9HB
United Kingdom

Email: [email protected]

Last updated: August 2024

velvet-otter

Cardiff's dedicated centre for financial education, serving learners of all ages since 2018.

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47 Cathedral Road
Cardiff, CF11 9HB
United Kingdom

[email protected]

© 2024 velvet-otter. All rights reserved.

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